Looking forward after today's service outage

Here at HipDial, we know that when you schedule a phone meeting, you expect it to go off without a hitch. That’s why we are taking today’s outage very seriously.

This afternoon, a small portion of our phone calls did not go through when Amazon Web Services went down. HipDial was impacted, along with Instagram, Pinterest, Netflix, and other popular internet services.

We are sincerely sorry for the outage and have made fixing the underlying issues our top priority. We have already reached out to and credited the accounts of our customers who were affected. We are also launching two updates tonight that will make HipDial even more dependable moving forward:

  1. First, we are now hosting our phone service redundantly. We’ve added Rackspace as a secondary failsafe host so that even in the very rare event that Amazon Web Services (which has a 99.95% uptime guarantee) fails, your calls will still connect.

  2. Second, we are launching a page that shows HipDial's status and uptime over time. We hope this page will be useful for diagnosing call issues.

If there is anything more we could do for you or if you have any questions, please let us know by reaching out directly at founders@hipdial.com.

Posted on 22 Oct 2012 by Isaac


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